Printing and signing documents can be time consuming. But watch Robert Olinger cut the waste of 3 minutes 16 seconds for each signature.
Over eight years ago I had my first encounter with Harry Kenworthy. I can still remember his words as they resonate in my head today every bit as much as they did then. “How do you make lean stick? You must set an expectation and inspect the expectation and celebrate every accomplishment.” So practical it hurts! Lean Government Now! is exactly the same practical and to-the-point book. If you’re looking for theory, this probably is not the best book for you, but if you’re looking for a pragmatic approach to making government (or for that matter, any organization) more effective using powerful Lean concepts, Harry has unlocked the door! ~Paul
“‘The journey over the last two years has been nothing short of extraordinary,’ says Shalom Jacobs, deputy director of Arizona’s relatively new Department of Child Safety.
What’s changed most, says Jacobs, is a new management system under Gov. Doug Ducey, a former businessman, that borrows from “lean” practices in the business world to speed up the way they do things. In the past, the agency relied on ad hoc groups that would study an issue for a few months and recommend solutions. Jacobs, who started with the agency as a case specialist in 1999, says that previous leadership never focused on the processes and systems that kept breaking down. Now it’s the staff themselves who diagnose problems, propose solutions and then try out their ideas.”
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